Report a service issue with your PureSound Pulse or Hear Soundactive Max device.

Use this page if your device has a defect, has stopped working properly or requires compensation-related follow-up.

This form is only for PureSound Pulse and Hear Soundactive Max product cases.

One request is enough to start the review process.

We respond by email with the next handling step.

Factory defectsUse this page when the unit is faulty, damaged or clearly not working as intended.

Device issuesReport unstable sound, charging problems or other performance issues that require review.

Case matchingOrder reference and purchase details help us identify the right case faster.

Use this page for

Cases covered by this service action.

Submit a case if the hearing amplifier is faulty, damaged or not working as expected.

Report low output, unstable sound, charging problems or other performance issues that need review.

Use the form if the problem became visible after delivery or during the first period of normal use.

This page also covers follow-up related to replacement handling, compensation review or service resolution.

Do not use this page for

Messages about other products or accessories

General sales, partnership or business inquiries

Requests with no product or order context

Duplicate submissions for the same unresolved case

Service form

Use this form for PureSound Pulse and Hear Soundactive Max defects, service issues and compensation-related matters.

Product scopePureSound Pulse / Hear Soundactive Max

This page is limited to cases related to these products only.

First stepNo attachments yet

Start with the form. If extra documents are needed, we will ask for them by email.

DefectsDevice issuesCompensation

How it works

Send your PureSound Pulse / Hear Soundactive Max case with the product and order context.
We review the device issue and the details provided in the form.
You receive an email with the next step, a request for more detail or the proposed handling path.

Before you submit

State whether the case concerns PureSound Pulse / Hear Soundactive Max, and whether it is a defect, malfunction or compensation matter.

Add the order number, purchase source or any reference that helps identify the case.

Describe when the issue appeared and what next step or outcome you expect.